Name AudiCare France 
Legal status and SARL with a capital of €30 000
social capital
Head office 18 avenue la Jonchère
Postcode 78170
City that Saint-Cloud
Pays                                           FRANCE
01 39 69 47 87 phone
Site web
Opening hours from Monday to Friday from 9 h to 12 h and from 14 h to 18 h
Intra-Community VAT VAT intra. 520 320 490 FR40
520 320 490 00011 siret



The present general conditions of sale apply to orders that are placed on the website

The company reserves the right to modify at any time the present general conditions of sale.

The General conditions are those in force at the date of registration of the order.

Our acoustic warranties are applicable in the context of the reduction of the nuisance of the sound sources designated as object of acoustic arrangements of our supply.

Our warranties are not applicable where noise is emitted by a sound source unprotected by our soundproofing devices, such as, where appropriate, piping, duct, exhaust, carter, part of machine or noisy equipment, molding or wall, part of building envelope or pre-existing protection portion subset of equipment or installation schedule and any other source not wholly inside the acoustic and silent of our supply with sound production considered as part of the background noise.

In this regard, in the case of equipment including subsets intended to reduce sound production acoustic parts subject to machining, designing radiant was conducted taking into account of the dimensions that we has been confirmed by the client that they allowed to include fully in the acoustic protections these pieces, given their size and the distance between, on the one hand, the upstream end (respectively downstream) of the piece and the upstream end (respectively downstream) soundproofing and other equipment the tool located upstream (respectively downstream) and the upstream end (respectively downstream) soundproofing equipment. Also our guarantees are not applicable in the case of radiation of noise by one not fully enclosed workpiece inside soundproofing devices.

In addition, our warranties are not applicable in the following cases:

Different sound levels that found during our visit as a result of changes in the operating conditions of the sound sources referred to as acoustic facilities or production related object. Poor anti-vibration insulation from sound sources or sound transmission through design.

Alteration of the devices of soundproofing without our agreement. Non-montage of soundproofing by our care devices.

With regard to the verification of the acoustic performance it means carried out pursuant to the Protocol of measurement described in standard NFS 31.084 entitled 'method of measurement of sound levels in the workplace' (August 1987 and updates to any subsequent day) with tolerance of more or less 2 dB and taking into account correction of background noise.


The visuals of illustration and the sound result of videotapes of this site are not contractual the acoustic result
final you can get after the use of our products.

The colors are non-contractual. Any differences are related to the resolution of the screen.


The Silence - or group AudiCare France company cannot guarantee the same result without acoustic study and recommendation from us.

ARTICLE 2: Validity of offers

The products offered are as long as they are visible on the site, within the limit of stocks available. Once the order is placed, the products are delivered as soon as possible. Where the desired product is not available, our company undertakes to proceed with your refund. In this case, the reimbursement will be made by cheque. Instead of the refund, you can optionally opt for shopping vouchers.

Case of partial stock rupture of your order: in this case we will deliver the items available for your order.

As soon as you have created an account on the site, you can place an order.

By confirming your order on the website, it is registered by silence-shop.



Audicare France reserves the right to make technical alterations or other of these products, including already ordered products to the extent that this does not lead to changes in the technical specifications agreed between the parties.

Audicare France may not be held responsible for shortcomings in the information given in catalogues or other written materials issued by Audicare France or poor understandings of information on the part of the buyer. The buyer is solely responsible for the application of the equipment purchased, that this application has been approved by Audicare France or not.


Article 3: price


The price paid by the customer is the one indicated on the website the day of the order. Our company reserves the right to modify the prices at any time but the price indicated on the day of your order of course applied you without modification.

-Discounts and strikeout price

It comes to reductions in relation to public indicated by suppliers tariffs or prices on other competing sites or lowest price posted previously on Silence-Shop site.


Article 4: payment

Means of payment

Payment & security of payments

We offer multiple modes of payments, you opt for one that suits you best:

-credit card (CB, Visa, Mastercard),

-cheque (photocopy of required identification document)



Nothing simpler! And safely! As soon as the server of the Bank encrypts and stores your card payment, your order is validated. Otherwise your order may be taken into account.

We accept credit card, Visa and Eurocard.


Just send us your order and your cheque to the order of SARL AudiCare France at the following address:


18 avenue la Jonchère

78 170 the that cloud



We ship your order as soon as we have received your cheque and cashing.


-Bank transfer: If you choose this method of payment, your order will be processed upon receipt of your payment.

In the case of cancellation of order and regulation by financing, we would notify the finance company of your cancellation in receipt of your return for the purpose of cancellation of funding. You have 14 days to your cancellation of funding.


Secure payment

In partnership with a French among the finest and safest Bank, Banque Populaire, Silence-shop allows you to make your purchases safely, since your payment is made directly on the site of the Bank, in a completely secure manner and your card number is encrypted only on the very secure website of the Bank. You set your purchases in all tranquillity and simplicity.

SYSTEMPAY allows: the user, to make shopping online safely

The security of the payment is based on different elements:

-Authentication of the trader (certificate SYSTEMPAY awarded by Banque Populaire),

-The confidentiality and the integrity of the Exchange: credit cards numbers never circulate in clear on the net and are never disclosed to merchants (SSL 128-bit cryptography technology),

-The fact that each transaction is associated with a request for authorization made to the CB bankcard network, which checks the card exists, that it is not in opposition and that the ceiling is not exceeded,

-Control of the wearer through the security code on the back of a credit card (the last three digits entered in the back of his card must always be indicated by the carrier on the payment form).

Measures for securing the Bank for online payments:

-use of the "security code": this three-digit code printed on the back of the card, cannot be provided by the holder of the card, which eliminates the attempts of payment on only a couple number CB recovery / expiration date.

-implementing 3D SECURE: tripartite Protocol, enabling bank / issuing of cards / Bank trader in order to precisely identify the bearer and the cyber-trader to secure the process from end-to-end.

-new feature-specific Cyber payment allowing the payment in an initial deposit amount of randomness that only the account associated with the card holder will be able to indicate to finalize its purchase.


Article 5: Reservation of title

The delivered products remain the property of our company until full payment of the amount of the order.

For the purposes of securing, Silence-Shop may, if necessary, ask you to provide the necessary or supporting parts.


Audicare France will fully maintain the intellectual property of its projects, studies and plans that may not be disclosed to third parties or performed without its express consent. Where studies are not followed an order, we reserve the right to charge the cost of these studies to the tariff in force in the company.


Article 6: Delivery terms and delivery times (Metropolitan France)

The products purchased on  are delivered to the address that you have sent to us and in the countries we deliver and in metropolitan France only. Buyer will therefore ensure good provided information. For Corsica, consult us if necessary.

For the Switzerland and the Belgium the client shall pay the costs of customs formalities and tax of the country on the selling price.


The time limits indicated are average times recorded corresponding to the processing of working days delivery time.

For customizable products (choice of colors or dimensions) deadlines are different such as: 

-Panels acoustic (3 to 4 weeks)

-Partitions noise (3 to 4 weeks)

-Sofas (5 to 7 weeks)

-Carpet acoustic (4-5 weeks)

-Cabin noise (3 to 4 weeks)

Any timeout can only entitle allowances or the cancellation of the current command. Where the desired product is not available, we can offer you an equivalent product if possible, and, in the same price range, or to refund to the customer to decide. In this case, the reimbursement will be made by cheque.

Where a manufacturer would be a delay in delivery, or temporary or permanently out of stock, we cannot be held responsible for.

Instead of the refund, you can optionally opt for shopping vouchers. In the case of a partial stock rupture of your order, we will deliver the items available for your order.

-Terms and transport

Silence - reserves the right to split shipments. Participation in the costs of processing and shipping will be charged for a single shipment. In case of payment by credit card and split deliveries, only products shipped are debited.


For products over 30 kgs, the delivery is done by our specialized carrier.

Where your parcel is delivered against your signature, in the case of damage caused to the product, it is essential for you to check the status of your packages and product, and where applicable, establish this to the carrier, with reservations on the delivery slip. Where you'd have issued no reservations to the carrier, the carrier will refuse systematically taken into account, and you can ask us any compensation. The mere mention "subject to open the package" is not retained. If you receive a damaged item, and you have reservations to the carrier stating "Article has deteriorated as the transport" and denied the article, silence-shop will send you a new article.

In the case of orders over 30 kg:

The delivery is carried out by the carrier. Your package will be delivered to your home or at the foot of your building. In the case of a building, predict the rise of your product. In the absence of your share, the carrier will leave you a notice. A new crossing will then be scheduled. Most of the time, the carrier calls you to notify you of its passage.

Reserves in the event of breakage:

Please check the package and articles at the reception in the presence of the deliveryman and express the reservations in the event of breakage.

The customer shall check the condition of the parcel with the reception of the order and make the reservations on the slip of the carrier. The customer shall in the case of problem, express the reservations within 3 days with the carrier by registered letter with acknowledgement of receipt. The only mention on the slip of the carrier 'subject to unpacking control' is not enough. In the event of breakage, degradation or deterioration of a product related to transport, the customer is required to make checks at the arrival of the parcel, and where appropriate, mention the damage on the delivery of the carrier and to refuse the parcel. Where the client has retained article despite a defect, if it subsequently decides to no longer to keep the article after the passage of the carrier, it shall bear only the costs of return. In the case where reserves are not mentioned on the schedule of the carrier, any claims or compensation will be held account.

If you receive a damaged item, and you have reservations to the carrier stating "Article has deteriorated as the transport" and denied the article, silence-shop will send you a new article.

With standard shipping, the carrier delivers to you.

The client is required to be present on the day of delivery agreed with the supplier and is required to check the conformity of the order on receipt. Failing reserves the customer on delivery receipt specifying the damage or anomalies discovered the day of delivery, no claim shall be made after the departure of the carrier. The customer must unpack the section in the presence of the carrier. In the absence of claims mentioned on the delivery of the carrier, the customer considers that the delivered article is consistent.

The customer must unpack the section in the presence of the carrier. Where the customer unpacks not article in the presence of the carrier, it will not be able to make reservations after the departure of the carrier.

Upon delivery, the Assembly of the feet is not included for models whose feet are removed.


Article 7: responsibility

AUDICARE FRANCE cannot be held responsible for the breach of the contract concluded, and, due to force majeure or natural disasters, and especially in the case where the postal services or carriers would be on strike. We cannot be held responsible in the event of operating loss, expenses or damage to professional clients.

The customer is the sole decision-maker and solely responsible for the choice of its product. In the case of an error of choice by the client, or causing improper use or inability to use the blogs, this can give right to any compensation. The refund can be considered. We disclaim all responsibility in all these cases. By exception if there is a hidden defect or if the item was defective. The right to withdrawal remains where the cancellation period is respected.

The client shall ensure that the product passes through its staircase, its doors, its access in general in having verified the measures, and is solely responsible in the case where the product does not, in this case the client will pay only the expenses of return. We cannot be required to mandate a carrier for the return. Where the client wishes that his order be presented again by the carrier with a lift, the client will only pay of this delivery fee charged by the carrier.

Article 8: Return product and right of withdrawal

You have 7 days of withdrawal. Products must be returned in the original condition with all components and accessories included, including instruction manuals and documentation. And this, in their original packaging. Worn and damaged by the client products are not included. All packaging (cardboard and/or plastic bag RidPhonic) which do not allow reconditioning for re-dispatched new (damaged packaging) will be invoiced and deducted from the total refund. This amounts to €9.90 incl. VAT / package.  To request a refund, €29.90 incl. VAT fee will be retained.   You have also the right to cancel if you change your mind.

Are excluded for refunds and custom product returns (choice color or dimension).Any return of product must make a request to the seller and shall be reported to the seller or by e-mail to: or postal address 18 avenue la Jonchère 78170 LA CELLE SAINT CLOUD in the case where you would not be satisfied in the case of product defect.

The expenses of return are borne by the customer. Where Silence-shop mandate a carrier to remove the goods to be returned, transportation costs will be deducted from the total amount to repay. In the case of withdrawal or in the case where the received article isn't that ordered, it is imperative that article is returned to us in the original condition with all components and accessories included, including instruction manuals and documentation. And this, in their original packaging. Worn or damaged by the customer products are not included. The customer must ensure that the sofa passed by its staircase, its doors, its access in general in having verified measurements, and is solely responsible for where the couch is not, in this case the client will assume only the expenses of return and possible degradation due to transport. We cannot be required to mandate a carrier for the return.


Section 9: warranty

You get the warranty against any manufacturing defect.

The invoice of your product constitutes the proof of purchase, it is imperative to conserve and identify the serial number of product if applicable in order to benefit from the guarantee.

You get the manufacturer warranty. It is in general a year (and in some cases up to 2 years). The duration of the warranty is mentioned on every item on our website. When this is not mentioned, you get the one year warranty. 

In the case of displacement of a technician, travel would be at your expense. Shipping of your product to the Service Center is the responsibility of the customer.

Any product returns shall be subject to the prior agreement of the seller.

WARRANTY contract, it is applied on any of our intervention and also includes study, (to the exclusion of the hardware not installed by us), for a period of 1 year from the date of installation by us of the material and provided that it is operated under normal conditions. Are excluded from this warranty after the passage of Audicare France the customer any intervention by another person or following damage due to reasons other than non-compliance (such as storm, shock of any kind, hail, water damage, etc.).

Legal conformity warranty - warranty against hidden defects

You get the warranty against any manufacturing defect.

You benefit from the following provisions:

Article L211-4 of the French consumer Code

The seller is obliged to deliver a well in line with the contract and answers defects of conformity which exists at the time of issue.

It meets also the defects of conformity resulting from the packaging, mounting or installation instructions when it was made dependant by the contract or been carried out under its responsibility.

Article L211-5 of the consumer Code

To comply with the contract, the property must:

(1) be suitable for the use normally expected of a similar property and, where appropriate:

-Fit the description given by the seller and possess the qualities of it submitted to the buyer as a sample or model;

-Present the qualities a buyer may legitimately expect in the matter of the public statements made by the seller, the producer or his representative, particularly in advertising or labelling;

(2) present the characteristics defined by mutual agreement by the parties or being clean for any special use sought by the purchaser, to the knowledge of the seller and that the latter has accepted.

Article L211-12 of the Code of consumption

The action resulting from the lack of conformity is prescribed by 2 years after the delivery of the goods.

Article 1641 of the Civil Code

The seller is bound by the guarantee account the latent defects of the thing sold which render it unfit for the use for which it was intended or which so impair that use that the buyer would not have bought or not in would have given a lesser price, if he had known.

1648 paragraph of article 1 of the Civil Code

The action resulting from latent defects must be brought by the purchaser within a period of 2 years from the discovery of the defect.

Article 10: All rights reserved

Any user who visits this website is considered as having accepted the use of the French laws in force, and shall comply with the provisions of the law Informatique and freedoms which the violation is punishable by criminal penalties.

All data, graphics, designs, comprising this site are the property of the company AUDICARE FRANCE. This site is a work protected by intellectual property legislation.

The information you are given on this site are subject to change at any time, and particularly for the improvement of the site or for any change or modification of the company's data.

The information may, where appropriate, not be updated unless this is detrimental to our society. Any reproduction without our agreement will be deemed to be an infringement.

Artcle 11: Disclaimer:

Our company accepts no liability for possible damage that may occur during the consultation of the site, due to a virus or other, or after a download from this site.

The user of this site will take all necessary measures to protect its own data and software from any possible contamination by any viruses existing on the Internet.

The user is informed that in the case of force majeure, problems of software or computer or technical incidents, the site may be temporarily unavailable.

Links to other sites are given indicatively and are not our responsibility. Their content and any accessibility problems cannot engage us.

No link to the website will not happen without our express permission.

Provisions of the law "computing and freedoms" (art. 34 of the law "Computing and liberties" of January 6, 1978)

You have at any time of a right of access, modification, rectification and deletion of data concerning you. If you become a customer, you will receive our newsletter and our promotional offers by e-mail. In case you wish to no longer receive this information, simply unsubscribe.

In the case where a product is visible on the site of a search engine or a comparator of the fact of non-updating of the latter, and that the product is no longer visible directly by searching or the menu of the website, the company is not required to deliver the product unavailable, nor held to deliver a similar product at the same price level

The products are sold delivered without installation or installation. Where the client makes ask one of our products by an independent installer or craftsman, it remains solely responsible for its installation. It may ask for compensation in case of failure due to its installation or improper installation or improper that would be made by the installer, even where the installer will be presented by AUDICARE FRANCE.

Article 12: dispute

The General conditions of sale online on this site and this agreement are subject to the French laws.

In case of litigation or dispute, the Tribunal de Commerce de Versailles is responsible, with the exception of natural persons for which the courts will be determined by the provisions of the Code of civil procedure.

In case of appeal lodged or multiple defendants, courts will have the same treatment as above.

When the product is returned, we analyze the content and the State. Once these checks have been carried out, will proceed either to the exchange of the product, its repayment, at the option of the client. The client may choose the option of a voucher.

In the case of a return by the customer, thanks well Pack products, it is advisable to take a transport insurance, in effect upon receipt of any possible return, a check is made in the presence of the carrier. In the case of degradation related to transport, the customer is solely responsible for and the amount of damage are deducted or charged. So well wrap and protect sensitive parts either with the original packaging or equivalent packaging to avoid any inconvenience and any degradation outside those found where appropriate

The expenses of return are borne by the customer. In the case of problem on the order, the customer must refuse the goods and ask drivers to return products, to which case there is no charges back to the client. In either case, the customer will assume the return of products dependant.

And so general, the rules are those used in force in the field of distance selling of companies governed by French laws.

Company contact information


18 avenue la Jonchère

78 170 the that cloud



*Terms of the promotional offer

 Get an immediate discount on all products indicating that the 0911/06/2014/06/2014 included on the website and within the limits of available stock. Delivery within 3 to 5 days according to thanks or the carrier.

The discount is already made and deducted directly from the purchase price of the TTC product.


 This offer is valid in metropolitan France (including Corsica), reserved for individuals aged 18 years and over, having ordered a qualifying product to offer within the limits of stock. The information provided by the participants allow to manage and meet the processing of your order. Depending on the expressed choices, mute - including Audicare France is likely to send to clients participating in this offer, by all means (e-mail, postal mail, sms, etc.), information on its products and new promotional offers.

 In accordance with the law Informatique et Libertés, the beneficiary of this offer may exercise his right of access, rectification and opposition on all information affecting them by writing to: Silence shop group Audicare France - 18 avenue la jonchère 78170 La Celle Saint-Cloud.

 For any information or question relating to the follow-up of your order, contact the premium call - Monday to Friday, 9: 30 a.m. to 12:30 and 14:00 to 17: 00).

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